SUMMARY OF QUALIFICATIONS

	Master Certification in Customer Service Techniques from Brainbench
	Certified in Word, PowerPoint and Time Management from Brainbench
	Proficient in Microsoft Excel, Access, Publisher and Photoshop
	Vast experience in Customer Services including management and supervision
	Human Resources abilities to include recruiting and maintaining employees
	Experienced in Training, Coordinating, Marketing and Event Planning
	Proficient with switchboards, dictaphone equipment and Legal Transcription
	10-key and Alphanumeric Data Entry at 8,000 ksph, and typing speed 55 WPM
	Self-motivated, resourceful, dependable, and have strong work ethic

	Binder enhancement and document production for Burkburnett Development Corp.
	PBX phone operator Chamber of Commerce, BDC and Trails & Tails, concurrently
	Assistant to Chamber Board President assisting with Banquet preparation
	PBX operator, routing messages and appointment setting for Therapist office
	Data Entry and filing for Employee Benefits Trust office, City of Wichita Falls

	Served as administrative assistant to the President of the Corporation
	Supported four commercial lines account managers
	Processed commercial new and renewal policies, and certificates of insurance
	Verified and processed cancellations, expirations, and reinstatements.
	Requested and followed-up with endorsements and amended Declaration pages
	Assisted with various computer-related tasks and training
	Supported Receptionist as backup to include training to handle entire position

 

	Metrics Systems in Material Control performing data entry and parts research to assist in Y2K database conversion
	Quality Imports as receptionist to handle multi-line telephone system and to provide customer service as first contact
	Norton Insurance of Florida, Commercial Lines-Served as an assistant (see above)

	Assisted Jack West, Esquire, with typed correspondence and documents
	Performed general office duties in a legal atmosphere
	Transcribed dictation from dictaphone and micro tape

 

	Monitored estate recovery database
	Input daily referrals
	Researched and analyzed paid claims history
	Reviewed reports for duplication of referrals
	Extracted data from reports and entered into database
	Reviewed/analyzed monthly probate inquiries
	Supported other administrative specialists by answering, screening and routing calls
	Posting questionnaires for department and surrounding departments databases
	Received and distributed incoming correspondence

 

	Supervised 10 associates and
	Managed 10 out of 16 retail departments
	Prepared employee schedules and payroll
	Developed/delivered promotional-based training on a weekly basis

 

	Operated in a Human Resource Generalist capacity
	Inventoried on-site and remote warehouses periodically
	Prepared schedules and payroll
	Coordinated merchandise order and delivery schedules with district office and vendors
	Verified daily cash deposits

 

EDUCATION

Attending Vernon College , Wichita Falls , TX February 2004–Present

Currently, college course study in Spanish

Minor in Government at VC; upon completion, Major in Pre Law at MSU

Forest Hill High School, West Palm Beach, FL, Diploma

 

SPECIALIZED TRAINING and VOLUNTEER WORK

Supervising People with Disabilities, AAFES, 1998

Customer Service Seminar, AAFES, 1997

Diversity Training Seminar, AAFES, 1997

Volunteer with S.C. BSA-Piedmont District as District Training Coordinator,

as well as Den and Pack Leader, Sumter SC 1996-1999

Board Member-First Step, Inc., Domestic Violence/Sexual Assault Advocacy

Chairman of Fundraising Committee 2004-Present

 

References Available Upon Request